Customer:

Function:

Responsible:

Phone:

City/Country:

1.

As a customer, how do you rate the image of Braile Biomédica in the business of manufacturing medical products?

Very Good
Good
Fair
Poor

2.

How do you rate the form of care to make your orders?

Very Good
Good
Fair
Poor

3.

How do you rate the service by Braile Biomédica sales representative?

Very Good
Good
Fair
Poor

4.

How do you rate the service by Braile Biomédica’s commercial DISTRIBUTOR?

Very Good
Good
Fair
Poor

5.

How do you rate the quality of Braile Biomédica’s products?

Very Good
Good
Fair
Poor

6.

Purchased products are delivered within the agreed time?

Yes
No

7.

How did the contact to purchase with Braile Biomédica occur?

Direct contact with the Braile Biomédica’s Sales department
Visit or contact by phone done by the sales representative
Visit or contact by phone done by the commercial distributor
Through the company's Internet site
Through conferences and fairs

8.

What criteria do you believe are crucial to purchase products from Braile Biomédica?

Quality of products
Price competitiveness
Ease of contact for purchasing
Agility in serving requestss
Other

9.

In your opinion, what aspects deserve greater attention Braile Biomédica for strengthening the relationship with the customer?

Service and communication
Post-sale contact
Ease of making registration and requests
Other

10.

As part of our quality program, how you would like to report any criticism, suggestion or problem occurred?

Via telephone through exclusively line for this purpose (SAC)
Via the Braile Biomédica website in the item contact us, or online service (in construction)
Via direct contact with the Braile Biomedica’s sales department
Via direct contact with the company's board

11.

We left a space open for you, customer, to expose more suggestions, criticize what’s necessary and constructively contribute for further improvement of the quality of our products, strengthening the Braile Biomedica’s brand.